We keep the UK's parcel and retail infrastructure running.
Wickham Services installs, maintains and inspects parcel locker networks, audio and signage systems, and bank and retail fascia. A national field service operation, run like a software product.
Five things, done properly.
We are not a general maintenance contractor with a locker sideline. Locker networks and estate maintenance are the work — and the systems behind them were built for it.
Parcel locker networks
Survey, install, commission, service and repair. Mechanical assembly, secure fixing, door and lock alignment, power and comms, commissioning and handover — across five national locker estates.
Planned preventative maintenance
Scheduled PPM on audio and signage systems, to a set route and a set checklist. Every visit inspected, photographed and reported — not just ticked.
Fascia, signage and fit-out
Fascia, signage and retail fit-out at bank branches and retail sites, including out-of-hours attendance where the site cannot be worked in trading time.
Site surveys
Measure up, photograph, and assess access, power and groundworks. You get a survey pack you can quote and plan an install from — not a phone call and a shrug.
Reactive call-outs
Diagnose the fault, fix it on the spot where we can, and report clearly where we cannot. Parts and return visits are flagged before the engineer leaves site.
Show up. Sort it. Move on.
Every job follows the same four steps, whether it is a single locker call-out or a national PPM round.
Planned
Work is allocated by an AI scheduler, not by hand. Every job is scored against every open engineer-day by the driving it would add, then placed where it costs the least travel.
On site
The engineer arrives with the job, the RAMS and the site history on their phone. A POWRA goes in before a spanner comes out.
Signed off
Photographs, readings, time on site, notes and a customer signature — captured on a digital form before the engineer leaves the car park.
Filed
A branded job sheet is generated automatically on submission and filed the same day. No Friday-afternoon paperwork, and nothing to chase.
National networks, retail estates and high-street banks.
Parcel carriers, locker manufacturers, banks and retailers — the sort of estates where a missed visit is a data point somebody has to answer for.
Built to plug into your operation.
The engineering is the easy half. What separates us is the system behind it — and the fact that you get to see into it.
AI-led work routing
Our scheduler scores every job against every open engineer-day by the driving it would add — real distances and existing routes, not postcode guesswork — then places it where it costs the least travel, inside the zone rules and daily capacity.
Benchmarked against the postcode-clustering method it replaced, over the same backlog of real sites, it added 29% fewer miles. Less travel per job means more sites covered in a day, and a keener price for the same coverage.
We connect to your systems
Work orders in, completions out — by API, webhook or scheduled file, in your format. Job status, on-site times, photographs and signed job sheets land in your system automatically, with nobody re-keying anything at either end.
If you already run a work-management platform, we integrate with it rather than asking your team to learn ours. Several of our clients never log into anything of ours at all — the data simply arrives where they already work.
Your own client portal
If you would rather look than integrate, your team gets a login. Live schedules, job progress by site, and every completed job sheet with its photographs, downloadable whenever you want them.
It is the same record our office works from, so there is no reconciliation and no version of events to argue about. No more "can you send me last month's paperwork?"
Paperwork that arrives with the engineer
Sign-off is digital and photographic, captured on site before the engineer leaves. The job sheet is generated automatically on submission and filed the same day, in your format, with the photographs attached.
Same checklist, same evidence, same format, site after site — which is the only way estate-wide reporting actually means anything.
Got sites that need covering?
Tell us the estate, the volume and the standard you need to hit. We will tell you honestly whether we are the right people for it.